I was in my teens when my hair became very damaged. I remember feeling really embarrassed bumping into old friends as they would always ask if I’d cut my hair, but I hadn’t, it was just falling out.

I will never forget the day when my mum asked me: “Chantel, is your hair falling out on your pillow?” My poor mother was concerned to witness her young daughter’s hair loss. It was at that point where I knew I had to take action. I was far too young to be losing my hair.