FAQ

How should I use this product?

I always recommend using the Hair Butter on wet hair. Your order comes with a fine mist spray bottle to wet your hair, or you can rinse it in the shower using plain water. Put your hair into sections and add a small amount of Hair Butter to each section of wet hair. Watch my routine here

Can I use this product on straightened or relaxed hair?

Yes! In fact, the Hair Butter will wrap around each strand of hair and help to protect it from potential damage from heat and chemicals. Of course, if your hair has been heat straightened and you wish to keep it straight, then you can use the product on dry hair, so not to reverse your hair.

How long will it take to get my order?

Orders take 5-10 working days to be dispatched. Once dispatched it should arrrive within 3 days. Updated delivery information can be found here

Do you ship internationally?

At the moment we only ship to the UK.

Can this product be used on children's hair?

Although many customer's use this product on their children's hair without any issues, it's always worth doing a patch test as this product contains essential oils.

How long will it take to see results?

Most people will see results after the first use and will notice shinier, healthier looking hair. In terms of growth, it can take a couple of months to see a difference. Some customer's notice hair growth within a week, for others it will take longer. Please be patient with results as we are all different.

Please note that Chantel Sachanna has been using this product for many years and her results were not overnight. However, after Chantel remained persistent with the Hair Butter and her hair started to repair itself, her hair started to grow faster and longer - today it continues to grow.

I'm not seeing any results, what should I do?

Unless you are having an adverse reaction to this product, or have an allergy or intolerance to any of the ingredients, keep going with it. Hair that has been exposed to years of damage can take some time to repair itself. Patience is key.

Where is the Hair Butter manufactured

The Hair Butter is handmade in Birmingham, UK.

Is it suitable for all hair types?

Yes, customers with all hair types have reported wonderful results. Simply adjust the amount of product you use depending on the thickness of your hair. Thinner hair types will benefit from using less product.

My order hasn't arrived. What should I do?

If it has been over 13 working days since you placed your order, you can track your parcel using the tracking number provided by Hermes. Please check your email for the tracking number. For more information and to contact customer service at Hermes to enquire about your parcel, please click here

Do you offer any discounts?

Follow us on Instagram (@chantelsachanna) and subscribe below to jump on our newsletter list so you can stay updated about our latest promotions and exclusive deals! We always send out emails to our mailing list when we are running sales, if you haven't been notified via email about a sale, this likely means we are not currently running any sales.

I'm an existing customer, can I get a discount off my next order?

Yes! All you have to do is send us a video review and we will give you £15 off your next order. For more details, please email: chantelsachannahair@gmail.com

Can I return my product?

For hygiene purposes and because this is a handmade product which is made to order, we do not accept returns at this time. Consequently, please order seriously.

 

Please also check the ingredients before purchasing (the ingredients are outlined in multiple places across the site, including here) to check if you are sensitive to any ingredients. Our product has undergone full cosmetic testing for safety, plus we are extremely transparent about our ingredients and we therefore will not be held responsible for any allergic reactions or intolerances towards our Hair Butter.

Where can I buy this Hair Butter in-store?

Our Hair Butter is sold exclusively on our website at this point in time so cannot be purchased in-store. Be sure to subscribe to our mailing list below to see if we expand our retail outlets.

How is Chantel Sachanna different from other beauty brands?

This is a 100% natural and vegan hair product for achieving longer, healthier and more beautiful hair. It was formulated by Chantel Sachanna in her own kitchen. It's a unique recipe that includes absolutely no filler ingredients to fill out the product. Every single drop of Hair Butter provides goodness for your hair - with absolutely no nonsense added.