Delivery & Returns
I make all of the butter myself. It takes time to make and infuse with the different fruits, flowers and herbs, and then it needs plenty of time to set. Orders can take up to 5 working days to be dispatched. Once you order is dispatched it should arrive within 3 working days. Please be kind and patient with me whilst you are waiting for your delivery - I am always, always doing my best to get it to you as quickly as possible.
We believe in our hair butter and want you to have the best possible experience. We offer a 15 day returns policy. If you are not happy with your hair butter, simply get in touch via our contact form and we'll arrange a refund.
We will process your refund after we receive the returned products, provided they are returned within 15 days of you receiving your product.
For any products that are not damaged, we will not refund the cost you paid for shipping and you will need to pay the cost of the return. We encourage you to use a trackable service as any lost returns cannot be reimbursed.