Terms & Conditions
By signing any agreements with Chantel Sachanna, making payments to Chantel Sachanna via any method, by agreeing to any services via electronic form, email or verbally, you are entering into a legally binding agreement with Chantel Sachanna, according to the following terms and conditions:
In this contract:
‘I’, Chantel Sachanna and
‘You’, means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at .
I am Chantel Sachanna, Business Success Coach.
1.1 If you buy coaching services from me, or purchase tickets to any of my events, you agree to be legally bound by this contract.
1.2 If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
1.3.2 extra terms which may add to, or replace, some of this contract, for example, any specific written contract between us;
1.3.3 specific terms which apply to my services, for example, programme or service descriptions which may be set out on the webpage for that programme or in email correspondence between us. If you want to see these specific terms, please request it from me via email: .
All these documents form part of this contract as though set out in full here.
2. Third party right
2.1. No one other than a party to this contract has any right to enforce any term of this contract.
3. I shall give you information on:
the main characteristics of the services you are buying, who I am, how you can contact me, the price of the services, the arrangements for payment, carrying out the services and the time by which I shall carry out the services.
4. Ordering services
4.1. Below, I set out how a legally binding contract to buy services between you and me is made:
4.2. You place an order either on the site by clicking on the relevant payment link or I shall send you the link by email or via bank transfer. Please read and check your order carefully before submitting it.
4.2.1. When you place your order at the end of the online checkout process by clicking on the payment link on my site, by paying the invoice following this contract, or via bank transfer I shall acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.2.2. Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services. Any prices set out in a quotation remain valid for 48 hours.
4.2.3. When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
4.2.4. I may contact you to say that I do not accept your order, for example, if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services.
4.2.5. I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
(a) a legally binding contract will be in place between you and me, and (b) I shall start to carry out the services as set out in the programme description on the company website or in a services description agreed between us.
5. Carrying out the services
5.1. If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
5.2. I shall carry out the services within the time period which is set out in the relevant programme or services description.
5.3. All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or services description or they will expire.
5.4. You can rearrange private coaching sessions during a coaching programme providing you give me at least 24 hours’ notice. If you give me less than 24 hours’ notice, fail to turn up for a session or have already rearranged 1 or more sessions in a coaching programme, you may be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
5.5. All sessions take place remotely via the means of communication agreed with you in advance. There may be an additional charge for face to face meetings.
5.6. Please note that I may record our calls, for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.
5.7. My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.
6. Your responsibilities
6.1. You will pay the price for the services in accordance with the programme, events or services description.
6.2. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
6.3. You and I shall agree on a method of communicating with each other between sessions and adhere to that method.
6.4. Coaching is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our coaching sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.
6.5. My role is to offer you guidance and accountability and help you make positive lifestyle changes in order to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
6.6. Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you con rm that you will not use it in place of any form of counselling, therapy or medical treatment.
6.7. If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching programme described in the relevant programme or services description.
6.8. You will keep me informed of any changes to your medical health or personal circumstances.
7. Charges and payment
7.1. The price for my services and events are set out in the programme, services description, webpage of the related service, verbally or electronically.
7.2. Usually, I require full payment in advance in order to provide the services, or before you can attend the event. For some programmes or services, I may agree to payment by instalments, in which case a supplementary fee will be chargeable. The relevant programme or services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.
7.3 Upon execution of this Agreement, Client shall be responsible for the full extent of the Fee. If client cancels attendance of the Program for any reason whatsoever, Client will receive no refund.
7.3.1 Where I cancel an event, you are entitled to a full or partial refund on the amount you paid for your ticket. In the event that I cancel a programme, you are entitled to a full or a partial refund for sessions which you have paid for in advance and which you have not received.
Where I postpone an event due to reasons outside of my control, your payment will be held as credit where you may redeem against the new date of the event, or any other coaching services offered by Chantel Sachanna.
In all other circumstances, I am not able to refund to you any of the payments you have made for any of my events.
I am not able to offer a refund on any payments you have made for a programme, even where you do not complete your sessions with me, as payment is for the programme as a whole, not individual sessions. This is due to the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my coaching programme.
In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
7.4. Payment is via the invoice following this contract or as agreed between us.
7.5. If any of your payments are not paid on the due date, I may charge interest on any balance outstanding at the rate of 4 percentage points a year above HSBC Bank plc‘s base rate.
8. Intellectual property
If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
9. How I may use your personal information
9.1. I shall use the personal information you give to me to:
9.1.1. provide the services;
9.1.2. process your payments for the services; and
9.1.3. Inform you about any similar products and services that I provide though you may stop receiving this information at any time by contacting me.
9.2. All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
9.3. I shall not give your personal information to any third party unless you agree to it.
10. Confidential information
10.1. All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
10.2. Where you participate in any group sessions, for example as part of a group coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
11. Resolving problems
11.1. In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
11.2. I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
11.3. If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
12. End of the contract
12.1. If a programme or services description specifies a length of time for services to be provided, then subject to clause 12.2 below, the services will terminate at the end of that timeframe.
12.2. If I provide services to you on an ongoing basis and the relevant programme or services description does not specify a timeframe then either you or I may terminate the services by one month’s written notice to each other.
12.3. Either you or I may terminate the services and this agreement immediately if:
12.3.1. the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
12.3.2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
12.4. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.
13. Limit on my responsibility to you
13.1. Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:
13.1.1. losses that:
(a) were not foreseeable to you and me when the contract was formed
(b)that were not caused by any breach of these terms on my part
13.1.2. business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
13.2 My total liability to you is limited to the amount of fees, if any, paid by you for the services.
14.1. I shall try to resolve any disputes with you quickly and efficiently.
14.2. If you and I cannot resolve a dispute using my internal complaint handling procedure and neither of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
14.3. The laws of England and Wales will apply to this contract.
14.4. In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your brand, reputation, website, products and services.
15. Entire agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.